How to manage your order

Your order number is all you need.

1. 1Find your order number in your order confirmation email. It starts with #, like #RMP followed by a few digits.
2. 2Go to giftedcustomart.com/track, or tap “Track My Order” at the very top of any page on our site.
3. 3Type your order number in the “Order number” box. You can leave the email box empty.
4. 4Tap “Open my order”. Your order opens with everything below.

Shortcut: the “Download my portrait” button in the email we send with your portrait opens your order directly, with nothing to type.

The top of your order says where it is:

• Preparing your order or In production: your print is being made. Prints are made to order and usually ship within 24–48 hours.
• Shipped: your parcel is on its way. You’ll see the carrier and the tracking number. Tap “Track this parcel” to follow it on the carrier’s website. Most parcels arrive within 5–8 days in the USA.
• Ready to download: a digital order. There is nothing to ship, and your file is waiting below.

We also email you the tracking number the moment your parcel ships.

Every portrait you paid for can be downloaded in full quality, without the watermark, as often as you like.

1. 1Open your order.
2. 2Under your portrait, tap “Download HD”.
3. 3On a computer, the file goes to your Downloads folder. On a phone, the picture opens or goes to your downloads: press and hold it, then choose Save or Add to Photos.

The file is print-ready, so you can also print it yourself. Want us to print it? Tap “Order a print” under the portrait to choose a poster or canvas size.

Moved, or spotted a typo? You can change where your print goes until it ships. We ship to US addresses only.

1. 1Open your order and scroll to Shipping address.
2. 2Tap “Change address”.
3. 3Fill in the full name, street, city, state and ZIP code. The phone number is optional but helps the carrier.
4. 4Tap “Save new address”. You’ll see a confirmation on the page and in your email.

For your privacy, the page only shows part of your street and name. Already shipped? The page won’t let you change it, so email us at [email protected] right away and we’ll see what the carrier can do.

Forgot someone, or a new family member arrived? We can paint them in.

1. 1Open your order. Under your portrait, tap “Add someone”.
2. 2Tap “Choose photo” and pick a photo of the person to add. You can add up to 4 photos.
3. 3Tell us who they are and where they should be. For example: “My husband Tom, standing behind me on the right.”
4. 4Tap “Send request”.

Photo tips: a clear, well-lit photo with the face looking toward the camera works best. No sunglasses, and the closer the better. A pet? Send a photo of the pet the same way.

Everything you asked for is listed under Your requests, at the bottom of your order:

• Received — we’re on it: a person on our team has it.
• Done: the change is made. Any note from us is shown underneath.
• Couldn’t do this one: we explain why, and you can reply to our email to talk it through.

We email you at every step. You can have up to 3 requests waiting on the same portrait. Have more to add? Just reply to our email.