Refunds & Replacements

If you’re not happy with your order, email us within 30 days of delivery (posters, canvases and metal cards) or of purchase (digital downloads) with your order number. We’ll remake your portrait, replace your order, or refund it in full — your choice. There’s no need to send a print back.

If a print, canvas or metal card arrives damaged or defective, has a printing error on our part, or is lost in transit, send us a photo of the item and its packaging (if it arrived) and we’ll replace it or refund it, free of charge. If a digital file is corrupted or fails to download, or you were charged twice for the same order, we’ll fix it or refund it.

You are never charged to generate or preview a portrait. If you are not happy with a preview, simply generate another one — free previews let you try different styles and photos before you decide to buy.

• Requests made more than 30 days after delivery or purchase.
• Orders that could not be delivered because an incorrect shipping address was entered at checkout.

Email us with your order number and a short description, including photos for a damaged item. We aim to respond within 2 business days. Approved refunds are returned to your original payment method.